Restoration Companies

BPO Support for Restoration Companies

We support water, fire, mold, and storm restoration companies with compassionate, responsive back-office support during customers' most stressful moments.

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24/7 Emergency Intake

• Answering emergency calls any time, day or night
• Calming and guiding customers through initial steps
• Capturing loss details and property information
• Dispatching the first available crew quickly

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Claims & Insurance Coordination

• Supporting insurance claim workflows and paperwork
• Coordinating with adjusters on scope and approvals
• Organizing photos, estimates, and documentation
• Following up on claim status for customers

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Job Scheduling & Dispatch

• Scheduling inspections and mitigation visits
• Dispatching crews based on urgency and location
• Coordinating equipment pickup and drop-off
• Managing technician availability across jobs

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Customer Updates & Communication

• Providing regular status updates during restoration
• Answering questions throughout the process
• Managing expectations on timelines and next steps
• Handling sensitive conversations with empathy

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Job File & Documentation Management

• Organizing job files from intake to closeout
• Updating restoration platforms and CRMs
• Maintaining complete, audit-ready documentation
• Closing out jobs with final paperwork

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Vendor & Subcontractor Coordination

• Coordinating subcontractors for specialty work
• Managing approvals and scope changes
• Tracking vendor timelines against job schedules
• Ensuring clear handoffs between crews and vendors