Property Managers & Real Estate

BPO Support for Property Managers & Real Estate Firms

We give property managers and real estate teams reliable back-office support so nothing falls through the cracks across their portfolio.

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Tenant & Resident Support

• Answering tenant calls and maintenance requests
• Logging and routing issues to the right team
• Following up on open requests until resolved
• Handling routine tenant questions professionally

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Maintenance Coordination

• Scheduling maintenance and repair visits
• Coordinating technicians and vendors per unit
• Tracking work orders from open to close
• Keeping owners and managers updated on status

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Vendor Management

• Managing vendor contacts and service agreements
• Coordinating quotes and approvals for larger jobs
• Tracking vendor response times and quality
• Resolving scheduling conflicts between vendors

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Lease & Turnover Support

• Coordinating move-in and move-out inspections
• Scheduling turnover cleaning and repairs
• Tracking timelines between leases
• Organizing documentation for each unit

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Portfolio Reporting

• Centralized reporting across multiple properties
• Tracking open issues and response times
• Cost tracking by property and vendor
• Custom reports for owners and stakeholders

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After-Hours & Emergency Support

• Handling urgent maintenance calls outside office hours
• Dispatching emergency vendors quickly
• Keeping property managers informed in real time
• Documenting emergency incidents for records