Commercial Facility Management

Commercial Facility Management Support

We provide back-office support for commercial facility managers handling multiple locations, tenants, and vendors at once.

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Tenant Communication

• Answering tenant maintenance and service requests
• Providing status updates on open issues
• Handling escalations professionally and promptly
• Coordinating access and scheduling with tenants

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Multi-Location Coordination

• Tracking service requests across multiple properties
• Coordinating vendors and technicians by location
• Standardizing processes across a portfolio
• Centralized reporting for facility managers

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Recurring Service Scheduling

• Scheduling janitorial, HVAC, and landscaping visits
• Managing recurring contracts and service calendars
• Confirming completed visits with vendors
• Flagging missed or rescheduled services

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Urgent Repair Dispatch

• Fast response for urgent facility issues
• After-hours coordination for emergencies
• Dispatching the right vendor quickly
• Keeping stakeholders informed until resolved

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Vendor & Contract Management

• Managing vendor contacts and service agreements
• Tracking vendor performance and response times
• Coordinating approvals for out-of-scope work
• Maintaining vendor documentation and records

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Facility Reporting

• Monthly reporting on open and closed requests
• Cost and service tracking by property
• Highlighting recurring issues for review
• Custom reports for property owners and stakeholders